Shipping, Returns & Refunds

Last updated: [June 2026]

ThermoProof products, operated by Better Life Innovations LLC, are sold exclusively through authorized third-party retailers such as Amazon and Walmart. We do not sell, ship, or process payments directly through this Site.

Because all purchases are completed on these platforms, all shipping, returns, and refunds are handled by the retailer where you made your purchase, in accordance with that retailer's policies.

Shipping

Shipping times, costs, and delivery options are determined by the retailer (Amazon or Walmart) at the time of your order. Please refer to your order confirmation and the retailer's shipping information for tracking and delivery details.

Returns & Refunds

If you would like to return a product or request a refund, please follow the return and refund process of the retailer where you purchased it:

Purchased on Amazon? Visit Your Orders on Amazon.com to start a return or refund request under Amazon's return policy.
Purchased on Walmart? Visit Your Account on Walmart.com to start a return or refund request under Walmart's return policy.

Returns and refunds are subject to the eligibility windows and conditions set by each retailer.

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If you received a damaged, defective, or incorrect item:

First, contact the retailer (Amazon or Walmart) to request a replacement or refund — this is usually the fastest resolution.
If you need additional help or have a question about your ThermoProof product, reach out to us directly at support@bliclub.com and we'll be glad to assist.

Product Warranty

If your ThermoProof product is covered by a warranty, warranty claims are handled directly by us. Please contact support@bliclub.com with your order details and a description of the issue, and our team will help you.

Questions

For any questions about shipping, returns, or refunds, contact us at:

Better Life Innovations LLC
Email: support@bliclub.com